Skip to content
English
  • There are no suggestions because the search field is empty.

In which cases is a refund provided?

The refund on fluid-hub is issued after the approval of a return request, in 3 main cases:

  • Defective or non-compliant product: the product received has manufacturing defects or does not correspond to the order specifications
  • Order error attributable to fluid-hub: a wrong product or wrong quantity has been shipped
  • Product damaged during transport: the goods arrived damaged for reasons attributable to the shipment

The refund is generally chosen when the customer no longer needs the product; if, on the other hand, you have an operational need for the correct part, the team may propose the replacement with the right item. The final decision rests with the fluid-hub team, which will evaluate each case individually.

Being a B2B platform, each request is handled individually: the fluid-hub team will evaluate and agree with the customer on the most appropriate solution, which may be a refund, product replacement or another form of commercial agreement.

To understand when replacement is provided instead of the refund, read In which cases is the product replacement provided? To understand how the refund is issued, read How is the refund made? For the refund times, read How long does it take to receive the refund?