How is the refund made?

On fluid-hub, the refund is made in 2 ways depending on the payment conditions:

• Bank transfer: for customers who have already paid the order by advance bank transfer, the refund is issued by bank transfer to the IBAN communicated by the customer
• Credit note: for customers with deferred payment (30 or 60-day invoicing) who have not yet paid the order, a credit note is issued that will offset the amount due

In any case, the specific methods are agreed directly with the customer by the fluid-hub team at the time of the case management.

For the refund issuing times, read How long does it take to receive the refund? To understand in which cases a refund is provided, read In which cases is a refund provided? To understand what happens to the shipping costs, read Does the refund include the shipping costs?