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How long does it take to receive the refund?

The refund times on fluid-hub vary from case to case based on the complexity of the case, the completeness of the documentation provided and the agreements made with the customer. Being a B2B platform, each case is handled individually, so it is not possible to indicate a standard timeframe.

For information on the expected times for your specific request, contact our support,

What to communicate to support:

  • Reference order number
  • If available, the return request number
  • Expected refund method (bank transfer or credit note)

Contact channels:

  • Email: info@fluid-hub.com
  • Chat: available on the website via the icon at the bottom right
  • Form: on the Contact page
  • Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

To understand how the refund is made, read How is the refund made? To check the status of your return case, read How can I check the status of a return? For information on the cases covered, read In which cases is a refund provided?