How long does it take to receive a response to the requests?

The response times to commercial requests on fluid-hub (request for special conditions, request for new product, etc.) vary from case to case based on the complexity of the request, the completeness of the information provided and the workload of the sales team. The team will contact you as soon as your request has been evaluated.

To speed up the response times, fill in the form completely and in detail and indicate precisely the product of interest (brand + SKU code(s)).

If you have an operational urgency (plant down, job order deadline) or you need immediate feedback, contact our team directly:

Email: info@fluid-hub.com
Chat: available on the website via the icon at the bottom right
Form: on the Contact page
Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

To find out more about how to submit a request for special conditions, read What is the "Request special conditions" button for? and What special conditions can I request? To request a product not in the catalogue, read Can I request a product not present in the catalogue?