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Can I request a product not present in the catalogue?

Yes, if you can't find a product in the fluid-hub catalogue you can report it via the "New product request" form, available in three places:

  • In your user area, via the "New product request" button in the dashboardfluid-hub account area dashboard with user profile, billing address and highlighted "Request new product" link
  • At the bottom of the listing pages of each categoryBottom part of a category page on fluid-hub with the "If you haven't found the products you need, fill in the form" banner highlighted in red
  • On the search results page when the search does not produce resultsSearch page with no results on fluid-hub with the "fill in the form" link to request products not found highlighted in red

Fill in the form indicating the brand and the code of the product you are looking for. If you need products from different brands, you will have to submit a separate form for each brand. The fluid-hub team will evaluate your request and will contact you to provide feedback.Request a product form on fluid-hub with fields for first name, last name, email, requested product code and brand

For the detailed operation of the button and the typical use cases, read What is the "New product request" button for and how does it work? If, on the other hand, the product is already in the catalogue but you need particular commercial conditions, read What is the "Request special conditions" button for? For suggestions on how to search for the product before submitting a request, read I can't find a specific product: what can I do? To find out about the response times, read How long does it take to receive a response to the requests?