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How can I open a warranty request?

To open a warranty request on a fluid-hub product, you need to contact the manufacturer of the component directly, not fluid-hub, following their specific procedures.

The typical procedure in 3 steps:

  • Identify the manufacturer of the component: you can find it on the product page on fluid-hub and on the purchase invoice
  • Contact the manufacturer's customer service following their specific procedures (usually indicated on the manufacturer's official website)
  • Prepare the necessary documentation (see list below)

Typically required documentation:

  • Purchase invoice (to certify the date of purchase and the validity of the warranty)
  • Photos or videos of the defect
  • Detailed description of the malfunction and the conditions of use
  • Documentation of the plant in which the product is installed (required for some complex cases)

Management times: The warranty case times depend on the manufacturer and can vary significantly. fluid-hub cannot intervene directly on the speed of management.

If you need support in identifying the reference manufacturer or in guiding you through the procedure, you can contact our team:

  • Email: info@fluid-hub.com
  • Chat: available on the website via the icon at the bottom right
  • Form: on the Contact page
  • Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

For the coverage duration, read How long does the product warranty last? To understand what is excluded, read What is not covered by the warranty? If you are not sure whether your case falls under a return or warranty procedure, read The product is not working properly: what can I do?