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How can I check the status of a return?

After submitting the return request, you will receive updates on the status of the case by email at the address associated with your account. A dedicated section on the platform to monitor returns in real time is not currently available.

For updated information on the status of your request, contact our team providing:

  • Reference order number
  • If available, the return request number

Contact channels:

  • Email: info@fluid-hub.com
  • Chat: available on the website via the icon at the bottom right
  • Form: on the Contact page
  • Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

To understand what happens after submitting the request, read What happens after submitting the return request? If you still have to start the return procedure, read How can I request a return on fluid-hub? To modify or cancel a request already submitted, read Can I modify or cancel a return request?