What happens after submitting the return request?
After submitting the return request form, the process involves various phases: confirmation of receipt, evaluation, communication of the outcome, return of the goods, verification of the received return, refund or replacement.
The phases in detail:
- Confirmation of receipt: you will receive an email confirming that your request has been taken over.
- Evaluation of the case: the fluid-hub team will examine the request, verifying that the products are eligible for return, that the request falls within the expected terms and that the attached documentation (if any) is sufficient for the evaluation.
- Communication of the outcome: you will receive an email with the outcome of the evaluation:
- Return approved: you will receive the instructions for returning the goods (shipping address, packaging method, any return label, etc.)
- Return rejected: the team will communicate the reason for the rejection to you
- Return of the goods: once you have received the instructions, you will have to ship the products according to the indications provided. We recommend that you carefully package the goods and, if possible, insure the shipment.
- Verification of the received return: once the goods have been received, the fluid-hub team will check their condition and compliance with the request.
- Refund or replacement: following the verification, a credit note will be issued and the agreed procedure (refund or replacement) will be started.