Can I modify the billing address?
To modify the billing address of your fluid-hub account, you need to contact customer support: independent modification from the platform is not available, because the address is linked to your company's tax details (registered office). Official documentation certifying the change of registered office may be required for the modification.
It is not possible to:
- Choose a different billing address during checkout
- Modify the billing address for a single order
- Independently change the tax details from the user area
What to indicate in your request:
- The new billing address (complete details)
- Official documentation certifying the change
Contact channels:
- Email: info@fluid-hub.com
- Chat: available on the website via the icon at the bottom right
- Form: on the Contact page
- Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM
To update your company's personal details, read Can I modify the company and registered office details? If other incorrect data appear on the invoice, read The invoice is not correct: what should I do?
To understand the difference between billing address and shipping addresses, read What is the difference between the default billing address and shipping addresses?
If, on the other hand, you want to update the email address the invoice is sent to, read Which email address is the invoice sent to?