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Which email address is the invoice sent to?

The invoice is sent to the administrative email address you indicated during the registration of your account.

Where to find the administrative email: You can check which administrative email is associated with your account in the section: "My account" → "My address book", under the "Default billing address" item.

If the email is incorrect: If the administrative email address is not correct or has changed, contact our support to update it.

What to indicate in your request:

  • The new correct email details
  • If possible, official documentation certifying the change.

Contact channels:

  • Email: info@fluid-hub.com
  • Chat: available on the website via the icon at the bottom right
  • Form: on the Contact page
  • Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

Note: For Italian customers, the electronic invoice is still transmitted through the Sistema di Interscambio (SDI) to the unique code or PEC address indicated during registration.

To modify the administrative email or other account details, read The account data is incorrect: what can I do? To modify the billing address, read Can I modify the billing address? To find out when the invoice is issued and sent, read When is the invoice issued?