The invoice is not correct: what should I do?
If you receive an invoice with incorrect or incomplete data on fluid-hub, contact our administrative support immediately for the correction. The team will handle the report by issuing a credit note to cancel the incorrect invoice and a new correct invoice.
Most common errors you can report:
- Incorrect tax details (VAT number, SDI Code, company name)
- Wrong amount
- Incorrect products or quantities
- Incorrect billing address
What to provide to support:
- Number of the incorrect invoice
- Number of the order it refers to
- Description of the error (specify which data is wrong)
- Correct details that must be shown on the invoice
Contact channels:
- Email: info@fluid-hub.com
- Chat: available on the website via the icon at the bottom right
- Form: on the Contact page
- Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM
Times: The correction will be handled as soon as possible, compatibly with the technical times required by the Sistema di Interscambio for electronic invoices.
If you need to update the billing address, read Can I modify the billing address? If you have not yet received the invoice, first read When is the invoice issued? If the error concerns the tax details, check and update your account details: read The account data is incorrect: what can I do?