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The payment is unsuccessful: what can I do?

If the payment by bank transfer is unsuccessful, first check the bank details, the amount and the status of the transfer independently and, if the problem persists, contact our administrative support.

What to check before contacting support:

  1. Check the bank details: make sure you have correctly entered the bank details received in the order confirmation email (IBAN, account holder, bank)
  2. Verify the amount: check that the amount of the transfer corresponds exactly to the order total
  3. Check the status of the transfer: verify that the transfer has actually been arranged and has not been blocked by your bank

If the problem persists, contact our administrative support, providing:

  • Order number
  • Date and amount of the transfer
  • Any screenshots or payment receipts

Contact channels:

  • Email: info@fluid-hub.com
  • Chat: available on the website via the icon at the bottom right
  • Form: on the Contact page
  • Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

Our team will check the situation and assist you in solving the problem as soon as possible.

If, on the other hand, you have already paid but the order is still pending, read I have made the payment but the order is still pending: what can I do? To review the complete procedure for the bank transfer, read How does payment by bank transfer work?