I have made the payment but the order is still pending: what can I do?

If you have already made the bank transfer but the order is still shown as "Awaiting payment", don't worry: this is a normal situation due to bank technical times.

Standard times: Bank transfers can take from 1 to 3 working days to be credited to our account. During this period, your order will remain in "Pending" status until we receive the crediting.

What to do:

1. Wait at least 3-4 working days from the date on which you arranged the transfer
2. If after this period the order is still pending, contact our administrative support communicating the order number, date and amount of the transfer and, if possible, the receipt or screenshot of the transfer from your bank:
   • Email: info@fluid-hub.com
   • Chat: available on the website via the icon at the bottom right
   • Form: on the Contact page
   • Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

Our team will immediately check the status of the payment and update the order accordingly.

Note: At the moment, it is not possible to upload the transfer receipt independently in the user area. To speed up the verification, send it directly to support via the indicated channels.

For the standard operation of the bank transfer, read How does payment by bank transfer work? If, on the other hand, the transfer was unsuccessful, read The payment is unsuccessful: what can I do? To independently check the status of your order, read How can I know the status of my order?