If you can't find a product in the fluid-hub catalogue, you have 4 options available:
- Try with the search bar
Enter the SKU code of the product, even partially, or the name of the component. The search also shows interchangeable products, which may meet your need. To find out more, read How do I use the search bar? - Search among interchangeable products
If you know an equivalent code from another manufacturer, search for it in the catalogue: on the product page you will find any interchangeables available on fluid-hub. To find out more, read What does "interchangeable product" mean? and Where can I find interchangeable products? - Request the product via the dedicated form
If the product is not present in the catalogue and your search does not produce results, you can report it to the fluid-hub team via the "New product request" form, available:
- In your user area, via the "New product request" button in the dashboard
- At the bottom of the listing pages of each category
- On the search results page when the search does not produce results
In the form, indicate the brand and the product code(s) you are looking for. If you need products from different brands, you will have to submit a separate form for each brand. The team will evaluate your request and will contact you to provide feedback.
4. Contact support
For any need you can contact our team directly:
- Email: info@fluid-hub.com
- Chat: available on the website via the icon at the bottom right
- Form: on the Contact page
- Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM
To find out more about the ways in which you can search for a product, read How do I browse the fluid-hub product catalogue? To find out more about how the "Request new product" button works, read What is the "New product request" button for and how does it work?