Does the refund include the shipping costs?

Whether or not the refund includes the shipping costs depends on the cause of the return:

• Error or responsibility of fluid-hub (defective product, wrong item, damage during transport): the shipping costs of the return and those of the original shipment (which you already paid at the time of the order) are at fluid-hub's expense and are included in the refund
• Error or choice of the customer (e.g. product ordered by mistake, incompatibility not verified before purchase): the shipping costs, both for the return and the original shipment, are at the customer's expense and are not included in the refund

Also in this case, being a B2B platform, each situation is evaluated individually and the specific conditions are agreed directly with the customer by the fluid-hub team.

To understand how the refund is made, read How is the refund made? For the issuing times, read How long does it take to receive the refund? If the specific case is "product not compatible with the plant", read The product is not compatible with my plant: can I replace it?