What happens if the returned product arrives damaged?

If the returned product arrives damaged at our warehouse, the fluid-hub team proceeds to evaluate the case based on the cause of the damage. The possible outcomes vary depending on whether the damage is attributable to the transport, whether it was not declared in the original request, or whether the product does not correspond to what was agreed.

Possible outcomes:

• Damage attributable to the transport: if the product was damaged during the return shipment, the team will contact you to evaluate the situation. For this reason, it is important to carefully package the goods and, if possible, insure the shipment before sending it.
• Damage not reported in the request: if the product arrives in conditions different from those declared in the original request, the return may be rejected or subject to a partial evaluation.
• Product not compliant with what was agreed: if the goods received do not correspond to those indicated in the request (different products, wrong quantities, etc.), the team will contact you to clarify the situation before proceeding.

Tips to avoid problems:

• Carefully package the products to be returned, using suitable protective material and, if possible, the original packaging of the product
• Insure the shipment to protect yourself in case of damage during transport
• Keep the shipping receipt and the tracking number until confirmation of receipt by fluid-hub

For the complete return procedure, read How can I request a return on fluid-hub? To understand what to attach to the return request form to document any problems, read Can I attach photos or documents to the return? For the complete flow of the return process, read What happens after submitting the return request?