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Can I attach photos or documents to the return?

Yes, you can attach photos and documents to the return request form to support your request. A dedicated section for file uploading is available in the form.

What you can attach:

  • Photos of the product: images that document the defect, damage or non-compliance of the product
  • Transport document (DDT): useful in cases of goods damaged during shipment
  • Any other document relevant to the evaluation of the case

When it is strongly recommended to attach documentation:

  • Defective or damaged product: photos are essential to allow a quick evaluation without having to physically return the product in the first instance
  • Goods damaged during transport: attach photos of the parcel and the product and the transport document to facilitate the procedures with the courier
  • Non-compliant product: images or documents that show the discrepancy compared to the order specifications

Attaching complete documentation from the outset is the most effective way to speed up the case management times.

For the complete return procedure, read How can I request a return on fluid-hub? For the list of mandatory fields to fill in, read What information do I have to provide for the return? If the shipment arrived damaged, read What can I do if my order is wrong or if the shipment arrives damaged?