Who can I contact for invoicing problems?

For invoicing problems on fluid-hub, you can contact our administrative support by email, chat or form. If your problem falls within a common case, first check the dedicated Q&As:

• You have not received the invoice → read Where can I find the invoice for my order?
• The invoice contains errors → read The invoice is not correct: what should I do?
• You need to modify the billing address → read Can I modify the billing address?
• You want to update the administrative email → read Which email address is the invoice sent to?
• You have problems with the bank transfer → read The payment is unsuccessful: what can I do?

For other cases (invoice duplicate request, questions about VAT/SDI/electronic invoicing, regulatory doubts), contact our administrative support directly, communicating the order number, the invoice number (if applicable), a detailed description of the problem and any useful documents (screenshots, receipts, business registration certificates):

Contact channels:

• Email: info@fluid-hub.com
• Chat: available on the website via the icon at the bottom right
• Form: on the Contact page
• Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

Our administrative team will get back to you as soon as possible to resolve your request.