If you have received a wrong order (wrong product or quantity) or if the goods have arrived damaged, you can request a return directly from the "My orders" section by clicking on the "Request return" icon in the "Actions" column, or by filling in the return request form also available in the site footer.
In case of a damaged shipment, we recommend that you:
- Keep the original packaging until the case is closed
- Photograph the parcel before opening it, if the damage is visible from the outside
- Attach the photos to the return request form to speed up the evaluation of the case by our team.
Note: If you have a business account, you can only request a return for orders you have placed personally. For orders placed by other colleagues, they will need to submit the request from their own account. To find out more, read Can I request a return for a company order?
For all the details on the procedure, read How can I request a return for an order on fluid-hub? If you have any doubts about what happens after submitting the request, read What happens after submitting the return request? If, on the other hand, the problem can be traced back to a product defect, the warranty may apply: read Are the products sold on fluid-hub covered by warranty?