Is the warranty provided by fluid-hub or by the manufacturer?

The warranty is provided directly by the manufacturer of the component, not by fluid-hub. This is because fluid-hub is the reseller: the legal warranty on conformity defects and manufacturing defects is always the responsibility of the manufacturer, who has the technical responsibility for the product and the means to intervene in case of problems.

In case of a defective or non-compliant product during use, the customer will have to contact the manufacturer directly to open the warranty request. fluid-hub can still support you in identifying the reference manufacturer and guide you in the correct procedure for opening the case, but cannot open it in your place.

Note: If the product arrives already defective or non-compliant at the time of delivery, the case falls under return (managed directly by fluid-hub) not under the warranty. For more information, read The product is not working properly: what can I do?

For the complete procedure to open a warranty request, read How can I open a warranty request? For the coverage duration, read How long does the product warranty last? To understand what is covered and what is not, read What is not covered by the warranty?