Can I receive commercial or administrative support?
Yes, the fluid-hub team is available for commercial and administrative requests, including:
- Invoice and credit note management: for information on issued invoices or credit notes relating to returns and refunds. To find out more, read Where can I find the invoice of my order? and How is the refund made?
- Updating of company data: for changes to tax data, billing address or other information of your account. To find out more, read The account data is incorrect: what can I do? and Can I modify the billing address?
- Dedicated commercial agreements: to request customised price conditions, tailor-made price lists or dedicated payment terms. To find out more, read Is it possible to request dedicated commercial conditions or a personalised offer?
For any request of this kind you can contact us through the usual channels:
- Email: info@fluid-hub.com
- Chat: available on the website via the icon at the bottom right
- Form: on the Contact page
- Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM
For technical support on the products, read Is technical support available before or after sales?