Is technical support available before or after sales?
Yes, fluid-hub offers dedicated technical support both before sales (help in choosing the component and in the design) and after sales (tracking, returns, warranty). The technical team is specialised in hydraulics.
Pre-sales support
The technical team is available to help you in the selection of the component most suited to your application: from the choice of the correct pump based on pressure, flow rate and operating regime, to the compatibility check between valves, motors and accessories within your plant. You can contact us to discuss technical specifications, check the interchangeability between codes of different brands or receive support in the configuration of a complete system.
Post-sales support
The fluid-hub customer service supports you in all the phases after the order:
- Shipment tracking
- Returns management
- Opening of warranty cases
- Any other operational need related to the order
To contact the team:
- Email: info@fluid-hub.com
- Chat: available on the website via the icon at the bottom right
- Form: on the Contact page
- Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM
For a complete overview of the B2B services offered, read What services does fluid-hub offer to companies? If you have technical doubts about the choice of a component before purchase, also read In case of technical doubts before purchase, who can I contact?