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Is it mandatory to describe the problem encountered?

Yes, the "Reason for the return" field is mandatory. You will need to clearly describe the problem encountered or the reason why you want to return the product (e.g. manufacturing defect, product not compliant with the specifications, damage during transport, error in the order, incompatibility with the application, etc.).

If you are requesting the return of several products from the same order, we recommend indicating in the reason field the code (SKU) of each item and the corresponding reason.

Example of how to fill it in:

"I am requesting the return of the following items:

  • DKE-1610/1/A-X 24DC 21: manufacturing defect
  • VT6CC B03 B05 1 100: damaged during transport".

Why it is important to provide an accurate description: a detailed reason allows the fluid-hub team to quickly evaluate the eligibility of the return and avoid requests for clarification that would lengthen the case management times.

For the complete list of fields to fill in, read What information do I have to provide for the return? To understand what to attach as supporting documentation, read Can I attach photos or documents to the return? For the complete procedure, read How can I request a return on fluid-hub?