Orders and shipping
Cart
- Why is the "Add to cart" button not available?
- Can I quickly add a product to the cart using its code?
- How do I modify the quantity of a product in the cart?
- Is there a maximum purchasable quantity limit?
- What happens if I order more quantities than those available in stock?
- What is the internal reference number in the checkout?
Shipping
- Which shipping methods are available?
- What does "Separate shipment" mean?
- Is the shipping cost fixed or does it vary?
- Does separate shipment have a different cost?
- Which courier carries out the delivery?
- Can I choose a different shipping address from the one used for registration?
- Can I use an address saved in the address book?
- Can I enter a new shipping address?
- Can I ship to different addresses in the same order?
- Can I indicate a preferred date for the delivery of the order?
- Can I enter notes for the courier or preferences on the delivery?
Orders
- Is the order confirmation final?
- Do I receive an order confirmation by email?
- Can I modify an order that is shown as confirmed?
- Can I cancel an order?
- How can I track my order?
- Where can I see the orders placed?
- Can I reorder a product already purchased?
- What can I do if my order is wrong or if the shipment arrives damaged?
- How can I report a problem with an order?