How can I report a problem with an order?

To report a problem with a fluid-hub order, you can contact our support team by email, chat or form, or directly open the appropriate case for your situation:

• Return request: if the product is defective, wrong or damaged
• Warranty claim: if the malfunction falls within the manufacturer's warranty conditions.

For any other case or if you don't know how to proceed, contact our support team always indicating the order number and a description of the problem:

• Email: info@fluid-hub.com
• Chat: available on the website via the icon at the bottom right
• Form: on the Contact page
• Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

Note: For orders placed by other users of your business account, reporting the problem (return, modification, cancellation) must be done by the user who placed the order, from their "My orders" section. To find out more, read Can I request a return for a company order?

For more details, read What can I do if my order is wrong or if the shipment arrives damaged? and The product is not working properly: what can I do?