Who can I contact for problems relating to returns and refunds?

For problems relating to returns and refunds on fluid-hub, the first recommended step is to check whether your case falls within one of the dedicated Q&As:

• You don't know if your product is eligible for return → read Are there products excluded from the return?
• You want information on the status of an ongoing case → read How can I check the status of a return?
• You want to modify or cancel a request already submitted → read Can I modify or cancel a return request?
• You have questions about refund times and methods → read How long does it take to receive the refund? and How is the refund made? 

For other cases or if you need personalised assistance, contact our support team:

• Email: info@fluid-hub.com
• Chat: available on the website via the icon at the bottom right
• Form: on the Contact page
• Support hours: Monday to Friday, from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM

What to communicate to support: To speed up the handling of your request, always indicate the number of the order the return case refers to, a description of the problem and, if available, the number of the return request already opened.