User area

My account (dashboard)

• What information can I see in the "My Account" section dashboard?
• What is the "New product request" button for and how does it work?
• The account data is incorrect: what can I do?

My orders

• Where can I see all my orders?
• How does the order search work?
• What is the internal reference number?
• How can I view the details of an order?
• Can I download an order summary?
• How can I know the status of my order?
• Can I modify an order after I have placed it?
• Can I reorder a product from a past order?
• How can I request a return of an order on fluid-hub?

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Wishlist

• What is the Wishlist for?
• How can I add a product to the Wishlist?
• Can I create multiple lists in the Wishlist section?
• Can I rename or delete a list?
• How can I move a product from one list to another?
• How can I remove a product from the Wishlist?
• Can I add all the products from a list to the cart in one go?

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My address book

• What is the "My address book" section for?
• What is the difference between the default billing address and the shipping addresses?
• Can I add other shipping addresses?
• Can I modify the shipping addresses or the default billing address?
• Can I delete an address from the address book?

Company account

• What is the company account on fluid-hub?
• Can I associate multiple users with the same company account?
• How can I add a new company user?
• Is it possible to assign different roles to the users of the same company?
• Do all users see the same orders?
• Can I modify the company and registered office data?

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Users (company account)

• Where can I see the users associated with the company account?
• How can I add a new user to my company account?
• How can I modify an existing user?
• Can I remove a user from the company account?

Company orders

• Where can I view the company orders?
• What is the difference between "My orders" and "Company orders"?
• How does the company orders search work?
• How can I view the details of a company order?
• Can I modify a company order after placing it?
• Can I reorder a product from a company order?
• Can I request a return for a company order?

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